| I already have a website, where should I start? |
| Let AZ-Web evaluate your current website and we'll give you suggestions on improvements. It's only $24.95 for a complete evaluation. With Every Website Report Card, we check your website from top to bottom, giving you suggestions for these categories: overall design, logo, page size, colors, page balance, picture quality and graphics, programming errors and more. Click here to order your Website Report Card, http://az-web.com/report_card.html |
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When I sign up, how soon will I see the first draft?
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| When you sign up, we provide you with a 10 Question Start Up Form, and we get started on your project immediately. Typically, it takes around one week from the time you sign up until the time that you will see the first web page draft.
At AZ-Web we take great pride in how quickly we get to work on your site, and more importantly, how quickly we can get it completed and running.
If you need to have something built more quickly please ask. For an additional charge we can move you up in the schedule to get your work started earlier. Please remember that you, the client are responsible for providing the content for the site in a timely manner.
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How long does it typically take from sign up to launch date or going live?
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The length of time it takes to complete the site is dependent upon the content of the site. In most cases, if all of the content is provided at least 3 days prior to their scheduled work day a typical small site with one homepage and five sub-pages and no flash will take approximately 1 - 2 work sessions. Work sessions are usually scheduled one time per week to allow enough time for proofing. So, the final product could be finished in 1 - 2 weeks from the scheduled start date.
Most delays come from the client. This usually happens when a client is waiting for content for the web site such as pictures or copy.
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| How do we see the draft and how does the new website go live? |
AZ-Web will provide a draft address for any design work to be viewed prior to it going live. AZ-Web will only make a site live once we have received approval from the client and once the project is paid for in full.
You have the option of either having AZ-Web upload the site via FTP to your web server, or AZ-Web can provide you with a copy of the site on a CD.
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| How fast can hosting be setup? |
Hosting services can be turned on immediately. To point your domain name to one of our servers usually takes 24 - 72 hours to propagate.
IP addresses can be turned on immediately if you need one.
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| Does AZ-Web offer Refunds? |
Once work has been started, no full refunds will be given. Work is started the same day your account is setup which is the same day payment is received. Deposits are non-refundable. However, on a case by case basis, AZ-Web may give a limited refund within the first 30 days only. After the 30 days, no refunds will be given for any reason. The limited refund will be based on the amount paid minus the number of hours AZ-Web has worked on the site.
Design is subjective. No refunds are given if you don't like the design. If the work is done, the job is considered complete. |
| Dead Projects |
| A dead project is one where AZ-Web hasn't heard from a customer in over thirty days. Or, if a customer decides to quit or stop a project for any reason. Once a project becomes dead, AZ-Web will not give any refund. There are no exceptions to this policy. |
| What if the client decides to quit working with AZ-Web prior to the project being completed? |
If a client fails to communicate with AZ-Web for more than 45 days it is considered a dead project. If a client decides after 45 days to re-start the project AZ-Web reserves the right to charge additional charges. These additional charges may include a "restart" fee which is $250. In addition, if a substantial amount of time has passed and the work needs a redesign of the homepage after an earlier approval, AZ-Web may charge an additional $300.
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Who needs to provide the content for the new website project?
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If a client has not been able to provide AZ-Web with the materials needed AZ-Web is not responsible for creating content. This also does not make any kind of refund or discount available to the client.
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| Who owns the graphics and design? |
| All of the materials are property of the client. Client is responsible for all license issues with any artwork or graphics provided to AZ-Web. Once the web project is completed and final payment is made, all of the original graphics become property of the client. |
| Is there a yearly contract to sign, or is hosting a month to month service? |
| AZ-Web provides hosting service on a month-to-month basis. If a client decides to leave AZ-Web after the first of the month they are not eligible for any refunds for that, or subsequent months. |
| How do I stop service with AZ-Web? |
| To discontinue your hosting or site management services from AZ-Web you will need to notify AZ-Web in writing before the 1st of the following month. |
